Solar to DC 8mm Female End, best fit for GZ 100w foldable solar panel

Warranty Policies

Solar Fridge

• Main body: the solar fridge itself comes with a 1-year warranty, besides, the compressor 2-year warranty.
• Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues (Also restocking fee may apply for the condition of non-quality issue return).
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
• Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.
• Within 1 year to 2 years: Compressor would be replaced refurbished or repaired due to quality issues, buyer pays for the shipping fee.

• Accessories: The generator accessories come with a 6-months warranty.
• Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Solar Panel Module with frame

• Panel: The solar panel itself comes with a 5-year workmanship warranty and a 25-year 85% output warranty.
• Within 30 days of purchase: Items can be returned for a full refund or brand-new replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
• Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, we will cover return shipping.
• Within 1 year to 5 years: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

• Accessories:
• Within 30 days of purchase: Items can be returned for a full refund or brand-new replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
• Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, we will cover return shipping.
• Within 18 months to 5 years: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

Portable Solar Panels

• Main body: The solar panel itself comes with an 18-months workmanship warranty and a 25-year 85% output warranty.
• Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
• Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

• Accessories:
  
• Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
• Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

Generators

• Main body: The generator itself comes with a 1-year warranty.
• Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
• Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

• Accessories: The generator accessories come with a 6-months warranty.
• Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Solar Charge Controllers

• Main body: The controller itself comes with a 1-year warranty.
• Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.
• Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

• Accessories: The generator accessories come with a 6-months warranty.
• Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.
• Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Why Buy Online From ACOPower.com?

We know you have a choice in online shopping, and we want to do all that we can do to earn your business.  We not only want to earn it, but we want to keep it as well!

Here are the top 7 reasons to buy from ACOPower.com

100% Safe and Secure Online Shopping - Know that every transaction that takes place on our website is 100% secure.  If you'd like to learn more, see our Online Security page.

Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost item or damage.  Please refer to the Shipping & Returns tab to learn more about our policy.

Quality - We understand what it can be like to purchase online without actually seeing and touching the product itself.  So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. All items are inspected (twice) before leaving our warehouses so we know that you’ll be happy with the product that arrives at your door.

Customer Service Is Our Top Priority - Plain and simple, we are here for YOU, the customer. Our goal is to deliver the WOW factor in service. We strive for excellence in customer service and are driven to provide value at all times.  You can expect communication from us immediately after your order is placed, and also when your product ships.  To this day, every order still receives an email from our owner personally thanking you for letting us earn your business.

Authorized Dealers - ACOPower.com is an authorized dealer for every brand that we carry.  You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.

Volume Discounts - Are you are looking to buy a large quantity of one item?  Send us an email at Support@ACOPower.com and we may be able to offer special pricing for larger volume purchases.

Purchase Orders Accepted - If you are a School, Government Agency or large business that would like to utilize this option, please email us at Sales@ACOPower.com or call (626) 575-8822 and we will get in contact with you right away. 

Shipping & Returns

We hope you have enjoyed your online shopping experience with ACOPower. Please read below for more information about our shipping and return policies.

For Continental U.S. Orders: 

ACOPower offers free shipping for many of our products with UPS Ground, Fedex Ground, USPS First Class or Priority according to size, weight and delivery address. Any items that qualify for free shipping will be identified on the product listing page. Before shipping, the order processing time will take between 1-3 business days. 

Usually, the USA Ship From address zip codes are Walnut CA 91789 or Chino CA 91710. Depending on your order, your purchase may arrive in multiple packages from different locations. 

If any special requirements on shipping, please contact us: 

ATT/Re: SHIPPING to support@acopower.com with your order ID  and shipping address.  

Some Explanations: 

ACOPower offers a variety of shipping services as listed below besides free ground shipping: 

1.   2-day or 1-day shipping. Extra shipping charge would be applied. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address. Expedited orders cannot be sent to PO Boxes.
2.   Signature confirmation. Your order can add the signature confirmation for the shipping. Extra shipping charge would be applied. 
3.   Expedite Processing. As soon as you place an order, inform ACOPower team for the expedition requirement. Processing times are based on business days (Monday to Friday) excluding Holidays and weekends.
4.   Pick-up: If you are in the area and would like to pick up your order from our warehouse, please call us to confirm.
5.   Freight: Orders larger than 150lbs could be shipped by freight. Talk with sales rep. for discount and shipping fee. Please note that return orders by freight will have the shipping charge for delivery and return transportation.

Some other conditions: 

Shipments cannot be rerouted once a package has been shipped.

Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.

We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new ACOPower products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.

ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.  If your product is defective or sustains damage during shipping, please contact us at support@ACOPower.com right away. Remember to keep all the original packaging for any items that need to be returned. The returns need to be authorized by our customer service department prior to being processed.

If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call ACOPower.com Customer Service at (626) 575-7722 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and ACOPower.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, ACOPower.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, ACOPower.com cannot be held liable for any damages or missing pieces for accepted via signature delivery.

Alaska, Hawaii, and Puerto Rico

Yes, ACOPower can ship to Alaska, Hawaii, and Puerto Rico via USPS for small parcels and UPS 2nd Day for larger packages, but there is typically a surcharge.

International

Depending on where you’re located, ACOPower may be able to ship a purchase internationally. Please e-mail us your address and inquiry at sales@acopower.com so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-20 business days for shipping.

Returns

At ACOPower, we would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.

Please return it as following: 

    Ship to:  ACOPower - return 
    Address:  4120 Valley Blvd, Walnut, CA 91789
    Phone:  626-575-7722 

With the return parcel, please attach:  Your order ID and reason for return as well as MRA # if applicable.  

ACOPOWER would process the refund according to our warranty policy in 5 business after receiving.  

For new, undamaged, and unmodified products, ACOPower offers a 30-day refund policy. 

Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs. 

In the case of product modification, ACOPower will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.

Please Note that ACOPower will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product, or for extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.

At ACOPower, we value our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.

Replacements

If there is any issue with your product, please contact our Tech Support at support@acopower.com or 1-626-575-7722. Our team will assist you in troubleshooting your product. 

In the event a replacement is necessary, we would process the replacement according to our warranty policy. We will arrange for return shipping of the old part/item. Once the part/item has been received and inspected, we will ship the replacement part/item. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.

Online Security

Every transaction at ACOPower.com is guaranteed to be safe.

This site uses SSL encryption technology that so that you never have to worry about credit card safety.

Statistically online purchases are safer than using your credit card at a department store or a gas station.  Experts have shown that online purchases are far safer than in person credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Still don’t want to use your credit card on the World Wide Web?

We’ve got you covered! Simply call us at (626) 575-7722 and we will gladly help you place your order.