ACOPOWER ("ACOPOWER," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name (if applicable)
• Payment information (processed securely through third-party payment providers)
• Warranty registration information
• Customer service communications

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

Marketing Information

If you subscribe to our newsletters or promotional communications, we may collect:

• Marketing preferences
• Product interests
• Communication history

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Provide customer support
• Respond to inquiries
• Process warranty claims
• Schedule installations or service appointments
• Improve our website and customer experience
• Detect fraud and protect our business
• Send transactional emails and service-related notifications
• Send marketing communications only where permitted by law or with your consent
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve website functionality
• Personalize your experience
• Support advertising and remarketing campaigns

You may disable cookies through your browser settings, although some features of our website may not function properly.

4. Sharing of Information

We do not sell your personal information.

We may share information only when necessary with trusted third-party service providers, including:

• Payment processors
• Shipping carriers
• Customer support providers
• Installation partners
• Marketing service providers
• Website hosting providers
• Analytics providers
• Legal or regulatory authorities when required by law

These service providers are permitted to use your information only for the services they perform on our behalf.

5. Mobile Information and SMS Communications

If you voluntarily provide your mobile phone number and expressly consent to receive SMS communications, ACOPOWER may send text messages regarding:

• Order confirmations
• Shipping updates
• Delivery notifications
• Customer support
• Warranty services
• Installation scheduling
• Appointment reminders
• Service notifications
• Product-related updates for customers who have opted in

Message frequency varies depending on your interaction with ACOPOWER.

Message and data rates may apply according to your wireless carrier.

You may opt out at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact us at support@acopower.com.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors and service providers who assist us in providing customer support, order fulfillment, shipping, installation, warranty service, and other operational services.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Email Communications

If you subscribe to receive emails from ACOPOWER, we may send:

• Product updates
• Promotions
• Company news
• Educational content
• Marketing communications

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions
• Provide customer support
• Fulfill warranty obligations
• Meet legal, accounting, and tax requirements
• Resolve disputes
• Enforce our agreements

9. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Request a copy of your information
• Object to certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

ACOPOWER does not sell personal information as defined under applicable California law.

California residents may request access to, correction of, or deletion of eligible personal information by contacting us.

11. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we may remove the information.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will revise the Effective Date at the top of this page. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

ACOPOWER

Website: https://www.acopower.com

Email: support@acopower.com

Contact Page: https://www.acopower.com/pages/contact-us