To make sure your package reaches you without a hitch and within our specified delivery time frames, please ensure that your address is entered accurately, including all necessary details. Using the right abbreviations, providing correct street numbers, building or apartment numbers, and including route information (if applicable) is vital for a timely delivery. Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is inaccurate or entered incorrectly during the purchase process.

 

Shipping Destinations

USA Continetal、USA Overseas 、Canada、Hawaii、Europe、Africa、Asia、Latin America、Oceania 

Enjoy seamless delivery to these destinations as we bring Acopower right to your doorstep.

Shipping Costs & Delivery Times

Please note that tax policies may differ across various regions. Customs or taxes based on local policies may be applicable in other countries. Customers are responsible for all costs incurred during or after shipping, including cross-border duties, taxes, and other related charges.

For any inquiries or assistance, feel free to reach out to our customer service support at service@acopower.com. We appreciate your support!

 

Country / Region	Logistic Carrier	Handing Time	Estimated Delivery Time	Shipping Cost
Africa	UPS/FedEx/DHL	1-2 business days	7-19 business days	Based on your address
Asia	UPS/FedEx/DHL	1-2 business days	7-19 business days	Based on your address
Europe	UPS/FedEx/DHL	1-2 business days	7-19 business days	Based on your address
Latin America	UPS/FedEx/DHL	1-2 business days	7-19 business days	Based on your address
Oceania	UPS/FedEx/DHL	1-2 business days	7-19 business days	Based on your address
USA Continetal	FedEx/UPS	1-2 business days	22-37 business days	Free
USA Overseas	FedEx/UPS	1-2 business days	22-37 business days	Based on your address
Canada	FedEx/UPS	1-2 business days	22-37 business days	Based on your address
Hawaii	FedEx/UPS	1-2 business days	22-37 business days	Based on your address
Australia	AUpost	1-2 business days	22-37 business days	Based on your address
Note: Important Information   1. Once your order is dispatched, you'll receive an email containing tracking details for your convenience. 2. Our main warehouse is located in Walnut, California, within the United States (CA). Additionally, we have warehouses in Victoria, Canada, and Germany. To ensure your convenience, we offer both courier delivery services and self-pickup options.

Delivery Claims

In the event of a non-delivery or if your tracking information indicates that the carrier delivered the package but you haven't received it, kindly reach out to us within 10 days to initiate a claim.
Contact our support team at service@acopower.com, and we'll guide you through the claims process, collaborating with the carrier on your behalf. Please be aware that the claims resolution may take up to 60 days, depending on the shipping carrier utilized.