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Warranty Policies

*Note: quality issues cover things like manufacturing defects and non-quality issues cover things such as ordering wrong items, system incompatibility, late delivery, misuse or lack of proper maintenance, and damaged during transport.

 

1. Solar Panel Module with frame:

Solar Panel:

The solar panel itself comes with a 5-year workmanship warranty and a 25-year 85% output warranty.

Within 30 days of purchase: Items can be returned for a full refund or brand-new replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, we will cover return shipping.

Within 1 year to 5 years: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

Accessories:

Within 30 days of purchase: Items can be returned for a full refund or brand-new replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, we will cover return shipping.

Within 18 months to 5 years: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

 

2. Portable Solar Panels:

The solar panel itself comes with an 18-months workmanship warranty and a 25-year 85% output warranty.

Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

Accessories:

Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Within 6 months to 18 months: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

 

3. Generators:

Main body: The generator itself comes with a 1-year warranty.

Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

 Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

Accessories: The generator accessories come with a 6-months warranty.

Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

 

4. Solar Charge Controllers:

Main body: The controller itself comes with a 1-year warranty.

Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

 Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

Accessories: The generator accessories come with a 6-months warranty.

Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.